Terms and Conditions

1.0 General Terms

1.1. The person making a booking on www.narvikfjellet.no must be at least 18 years old. This applies to all goods and/or services that can be booked on the website.

1.2. Please check the confirmation you receive to ensure it matches your booking. The buyer is responsible for ensuring that the contract/order confirmation is in accordance with the booking.

1.3. Narvikfjellet disclaims any responsibility for errors made by guests who have not followed our terms. The terms are in place to protect both you as a guest and Narvikfjellet as the distributor.

2.0 Booking

2.1. A booking is binding as soon as a booking number is assigned to the guest and payment has been completed. It is the guest's responsibility to ensure that the arrival and departure dates, as well as any other details essential to the booking, are correct.

2.2. You will receive an email once your booking is complete, provided that you have used a correct and valid email address.

2.3. Narvikfjellet and our partners are responsible for ensuring that your login information is not misused, sold to third parties, or otherwise distributed without your consent.

2.4. By making your booking, you consent to us sending relevant information to your email address.

3.0 Prices

3.1. All prices are stated in NOK (Norwegian Krone). Agreed prices are binding for all parties. Narvikfjellet reserves the right to correct any typographical errors.

3.2. Narvikfjellet reserves the right to make price adjustments due to increased costs of purchasing goods and services, higher taxes, or other circumstances beyond the control of the sales point.

3.3. Narvikfjellet disclaims responsibility for printing errors in prices.

4.0 Payment

4.1. The full amount must be paid at the time of booking/purchase. The guest must bring and present the booking confirmation upon arrival.

4.2. Narvikfjellet uses a payment solution from Nets, and you can pay with Visa, Mastercard, Maestro, Visa prepaid, Bankaxcept, or Amex. The transaction itself is handled by Teller.

4.3. A processing fee of NOK 49 will be added for payments made by invoice.

4.4. Invoicing to businesses requires an organization number, and Narvikfjellet reserves the right to perform a credit check if necessary.

4.5. Invoicing to individuals requires Narvikfjellet to register the booker's personal identification number.

4.6. All invoice payments must be agreed upon prior to booking.

4.7. A reminder fee will apply if the invoice is paid after the due date.

5.0 Cancellation and Changes

5.1. All cancellations of activities/experiences/services must be made in writing to Narvikfjellet AS at [email protected].

5.2. The booker is responsible for securing their own relevant insurance premiums related to travel and booking/rental agreements. This includes travel and leisure insurance, as well as travel and liability insurance.

5.3. Please refer to the specific cancellation terms under the relevant product: ski school in section 9, activities in section 10, and events in section 11.

6.0 Force Majeure and Unsatisfactory Weather Conditions

6.1. Narvikfjellet and our subcontractors are not responsible for unsatisfactory weather conditions, closed facilities, or other circumstances beyond the control of the facility. We reserve the right to correct pricing errors, service descriptions, and any technical issues that may arise.

7.0 Lift Pass (prepared by Norwegian Alpine Resorts and Mountain Destinations)

7.1. Lift passes are personal and may not be transferred.

7.2. A new season pass/annual pass can be purchased for a fee of NOK 100, plus an Axess card for NOK 100.

7.3. Lift passes are non-refundable.

7.4. In case of misuse or violation of the alpine slope rules, the lift pass may be cancelled without compensation.

7.5. No compensation/refund will be given for unforeseen operational stoppages, such as bad weather, power outages, machine malfunctions, etc.

7.6. No compensation/refund will be given due to alpine competitions/championships and closed lifts/slopes in connection with these, as long as Narvikfjellet has informed guests about the event at least 14 days in advance. For annual and season pass holders, information about major alpine events (lasting more than 3 days) that affect the number of available lifts and slopes during the validity period of the pass must be available before the time of purchase. The guest is responsible for familiarizing themselves with the season's opening hours and events before making a purchase.

7.7. Axess cards are mandatory for all types of lift passes due to the contactless ticket system. If you have an Axess card without technical issues, it can be recharged and reused. If you do not have an Axess card, one can be purchased for NOK 100 in addition to the lift pass price. This does not apply to single rides on the Gondola, where a paper ticket is used.

7.8. Children aged 0-6 years receive a free lift pass when using a helmet and an Axess card. All children under 7 years old must wear an Axess card with a valid lift pass.

7.9. The guest is responsible for presenting any discount coupons/vouchers/gift cards/student IDs before purchasing a lift pass. No refunds will be given afterward.

7.10. Groups of 10 or more people can receive a group discount on lift passes in Narvikfjellet with collective payment. Inquiries for group discounts should be sent to [email protected].

7.11. There is no right of return or deposit on Axess cards.

7.12. The guest is obliged to familiarize themselves with which lifts are operating and which slopes are open before purchasing a lift pass. No refunds will be given afterward.

7.13. The guest is obliged to familiarize themselves with the facility's opening hours before purchasing a lift pass. The opening hours are available on Narvikfjellet.no at all times.

7.14. The guest is obliged to assess the weather and snow conditions based on their skiing/snowboarding abilities before purchasing a lift pass. No refunds will be given afterward.

7.15. Narvikfjellet is responsible for ensuring that information about which lifts and slopes are operational is available to guests.

7.16. Refunds for operational interruptions, see further details under section 13.

7.17. Refunds for illness or injury; in case of illness or injury, the pass holder is entitled to a proportional refund of the pass cost for the time the pass could not be used. The illness or injury must be documented by a medical certificate upon request.

7.18. We provide a free ticket for companions with a valid companion certificate.

8.0 Ski Rental

8.1. Valid identification is mandatory when renting equipment. This applies to both pre-booked and pre-paid equipment.

8.2. To rent equipment from Narvikfjellet AS, the renter/guest must be over 18 years old or accompanied by a guardian who is at least 18 years old.

8.3. All payments must be made in advance. Refunds for rental fees will only be issued in cases of illness/injury with a medical certificate.

8.4. Alpine skis can easily be confused. Remember what the skis look like (keep the receipt where the barcodes are noted) and where you place the skis! It is not allowed to transfer, rent out, or sell rented equipment.

8.5. Equipment is to be used only on marked and groomed slopes. Damage to equipment caused by other use must be compensated.

8.6. The rental company is not responsible for theft of the equipment. During the rental period, the renter is responsible for storing the equipment in a safe place. In case of theft, the renter must replace the equipment.

8.7. The rental company is not responsible for personal injuries to the renter, their property, or third parties during the rental period.

8.8. No refunds will be issued for interrupted rentals unless a written medical certificate is provided.

8.9. The equipment must be returned during the rental company's opening hours when the rental period ends.

8.10. It is the renter's responsibility to approve the equipment before use.

8.11. The renter acknowledges that the bindings on alpine skis are of the release type. This reduces the risk of injury but is not a guarantee of safety. Snowboard bindings are non-releasing.

8.12. A deposit of NOK 300 will be charged when renting avalanche equipment. The deposit will be refunded when the equipment is returned in its original condition.

9.0 Ski Instruction and Ski School

9.1. Payment for ski school must be made before the lesson starts, either online or over the counter.

9.2. Cancellations and changes made up to 48 hours before the lesson start will receive a full refund minus a fee of NOK 200.

9.3. Cancellations made less than 48 hours before the start require a medical certificate for a refund, minus a fee of NOK 200.

9.4. To you as an adult: It is very helpful for us at the ski school if we are informed of any special needs the child may have before the lesson begins. This helps us provide the best experience for the children. Parents should also ensure that children arrive with energy and a full stomach, as this will help them get the most out of their ski school experience.

10.0 Vilkår for aktivitet

10.1. To cancel or change a booked activity, please contact [email protected].

10.2. Payment for the activity must be made before the activity starts, either online or over the counter.

10.3. Cancellations can be made free of charge up to 7 days before the activity day unless otherwise specified.

10.4. Cancellations made 2-6 days before the activity will receive a 50% refund.

10.5. Cancellations made less than 48 hours before the scheduled start time will not be refunded.

10.6. Cancellation terms for groups of 10 or more people will depend on the group size and the content of the activity. The terms will be specified in each group booking.

10.7. In case of illness with a doctor's certificate, a full refund will be given.

10.8. Narvikfjellet reserves the right to cancel the activity if it is not safe to conduct it due to safety reasons (e.g., weather conditions). In such cases, a full refund will be issued unless both parties agree to reschedule the activity.

10.9. Narvikfjellet reserves the right to cancel the activity if the conditions are not met, such as a minimum number of participants. In this case, the booker will be notified the day before the activity. If the booker does not accept the rescheduling of the activity, a full refund will be provided.

These terms apply to paid activities organized by and in Narvikfjellet.

11.0 Private Events

11.1. Changes or cancellations of a booked event must be made in writing to [email protected].

11.2 Cancellation terms for 0-99 people:

• 30+ days before arrival date: free cancellation

• 15-29 days: 50% reduction without a fee

• 7-14 days: 25% reduction without a fee

• 0-6 days: 10% reduction without a fee

11.3 Cancellation terms for 100+ people:

• 60+ days before arrival date: free cancellation

• 30-59 days: 50% reduction without a fee

• 15-30 days: 25% reduction without a fee

• 6-14 days: 10% reduction without a fee

11.4 Payment for groups of 0-99 people: A 50% deposit is due by credit card or invoice 30 days before arrival. The remaining balance is due afterward.

11.5 Payment for groups of 100+ people: A 50% deposit is due by credit card or invoice 60 days before arrival. The remaining balance is due afterward.

11.6 For invoicing to businesses, we will require an organization number and conduct a credit check.

11.7 For invoicing to private individuals, we will require the personal identification number to be registered.

11.8 The booker is responsible for providing the correct information to Narvikfjellet regarding the booking.

11.9 Narvikfjellet is responsible for carrying out the booked activity/service/catering according to the reservation.

12.0 Ski Safety

In collaboration with "Norske Alpinanlegg and Fjelldestinasjoner"

12.1. We encourage all our skiing guests to wear a helmet, be considerate of other skiers and snowboarders, and follow the ski etiquette. It should be safe to ski with us, and we all share responsibility for safe skiing.

12.2. Responsibility to avoid injury: You must behave in a way that prevents injury to yourself or others.

12.3. Adjust your speed according to the conditions: You must ski in a controlled manner, adjusting speed and technique according to your skill level, terrain, snow conditions, and traffic at the resort.

12.4. Right of way: If you are coming from behind (above), you are responsible for avoiding a collision.

12.5. Overtaking/going downhill: It is prohibited to ski straight downhill, except during organized training. When overtaking another skier/snowboarder, you must give them enough space for both controlled and uncontrolled movements.

12.6. Starting, entering, or turning uphill in the slope: If you enter or turn uphill in a slope, you must ensure that this is done without posing a danger to yourself or others. The same applies when skiing after a stop.

12.7. Do not stop or sit in narrow or difficult-to-see areas.

12.8. Walking in the slope: If you are walking, you must only use the outer edges of the slope.

12.9. Ski brakes/retention straps: Ski brakes/retention straps are mandatory. Make sure your bindings are properly adjusted.

12.10. Respect signage: Follow all signs, markings, and instructions.

12.11. Assist in case of accidents: In case of injury, everyone has an obligation to help. Witnesses and contributors must provide their personal details. Alpine skiing involves a certain degree of risk, so exercise caution. Alcohol and skiing do not mix. Violations of the ski etiquette may lead to expulsion from the resort and invalidation of the ski pass without a refund.

13.0 Operational Disruptions

13.1. In the event of an operational disruption – meaning a ski lift shutdown and/or when more than 50% of the total available slopes at the time of purchase cannot be used – the holder of the ski pass is entitled to a proportional refund for the period during which the ski pass cannot be used. The operational disruption must last for at least 30 minutes, and the total duration of the disruptions must exceed 1/3 of the ski pass validity period. No refunds are given for the purchase of day passes, half-day passes, or hourly tickets.

13.2. Operational disruptions outside of the resort's control (force majeure): In cases of operational disruptions caused by factors outside the ski resort’s control, the refund will amount to 50% of the proportional refund the pass holder is entitled to under the previous point. This applies to disruptions caused by, for example, weather conditions, avalanches, lightning strikes, flooding, fires, power outages, pandemics, strikes, etc., which are conditions the resort could not reasonably have foreseen or accounted for at the time of purchase. It is up to the resort to document that the disruption was caused by such factors and that the resort could not have reasonably prevented or overcome the consequences.

Based on the above provision, it must be clear that the pass holder is not entitled to the full purchase amount, only a proportional refund for the period the season pass cannot be used. The maximum amount that can be refunded in case of insufficient snow is 50% of the ski pass purchase price, provided the resort is unable to open for the season. On the other hand, if the resort operates more than 1/3 of the season, the pass holder is not entitled to a refund.

In other words, refunds can only be requested for closed days that account for more than 1/3 of the total number of skiing days in the season. The refund will be 50% of the proportional amount for the period the ski pass cannot be used. This calculation involves dividing the value of the ski pass by the number of days in the season. This "daily rate" is crucial for determining the size of the refund claim.

It follows that any potential refund claim cannot be processed until after the season ends. Until the end of the season, the resort owner can therefore reject any refund requests. Any claims for refunds must be directed to the resort owner after this time.

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14.0 Data Storage

Your privacy is important to Narvikfjellet, and we take our responsibility for the security of your personal data very seriously.

We are committed to protecting your personal information and practicing transparency regarding the data we collect about you and how we use it.

To reflect the latest changes in privacy legislation, and our commitment to transparency, we have updated our Privacy Policy.

15.0 Privacy Policy

Narvikfjellet respects your privacy and processes personal data as the data controller in accordance with the Personal Data Protection Act. These terms provide you with information on how we process information about you.

15.1 We process visit data. This refers to information automatically generated by the server when someone visits our website. This typically includes details such as which pages were downloaded, the time, the page you came from, IP address, type of device (e.g., iPhone), browser type, and operating system. Visit data is used anonymously for the purpose of operating and further developing the website. If you fill out information in registration forms, we will also process the information you provide. This data is used to manage services. Your email address may be used to send you advertisements if you have consented to this or if otherwise permitted under Norwegian law. We also process your inquiries and feedback if you voluntarily contact us or provide feedback on our website.

15.2 Links; Narvikfjellet.no may contain links to websites owned and operated by others. These privacy terms only apply to Narvikfjellet.no, and we are not responsible for how your personal data is processed on external sites.

15.3 We use cookies (information packets). These are data packets stored on your device. Our cookies are used to personalize the website to your use and settings, as well as to conduct anonymous surveys about user behavior on the website and to track the number of visitors. Cookies may also be used for user-targeted marketing in accordance with applicable laws. You can choose to reject cookies in your browser. Through a feature in your browser, you can also choose whether/when you want to delete cookies.

Read more under the Narvikfjellet privacy statement here.